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Company Policy

Our company maintains a strict but customer-friendly policy regarding refunds and cancellations to ensure fairness and clarity for all parties involved

Refund Policy:
– Cash refunds are not provided for bookings.
– In case a customer is unable to utilize the service for any reason, the company will issue a gift voucher of the same value for future use.
– Noted: Gift vouchers are valid for 12 months from the date of issue.

Cancellation Policy:
– A 24-hour cancellation notice is required.
– If a customer cannot make their appointment, they must inform the team at least 24 hours in advance.
– Failure to notify within the 24-hour timeframe will result in the full charge being applied.
– Late arrivals for appointments will result in the appointment being shortened.
– Gift vouchers issued due to cancellations are valid for 12 months from the date of issue.

Cocoon Thai Spa Celebrates 21 Glorious Years!


Discount As Part Of Our Anniversary Celebration

Get $20 off now!